As businesses increasingly expand and embrace remote work, the demand for reliable IT support has never been greater. It is necessary for businesses to have the ability to troubleshoot and resolve technical issues from afar. Remote IT support answers this need. Remote IT support is when the person or company managing your IT accesses, identifies, and fixes issues from a location other than where the device is physically located. This can be used for computers, servers, and other managed devices. EZ Micro offers flexible, cost-effective solutions to help companies maintain productivity without interruption, no matter where their team is located. Let us explain what benefits we here at EZ Micro can provide with our remote IT support.
Flexible
Flexibility is a huge benefit of remote IT support for businesses. Remote work is becoming increasingly common, and remote IT support ensures that employees can get help wherever they are, keeping them productive. Remote work isn’t the only place where this kind of IT support is helpful, as it can also apply to companies with multiple locations. Whether you have branches across town, or across state lines, remote IT support can keep everyone connected and running productively. The flexibility also extends into the availability of IT support. Since the troubleshooting will be done remotely, there is no need to wait for someone to report onsite, which minimizes downtime. Remote IT support is said to increase operational efficiency by up to 65%. EZ Micro also offers access to an on-call engineer at all times.
Scalable
Scalability is another example of how flexible remote IT support can be. As your business grows, remote IT support can easily scale to meet increasing demands whether it is more devices, users, or complex systems. This can also work in reverse as businesses can scale down support if that becomes necessary as well.
Cost Effective
Maybe the most important benefit in the eyes of business owners is the cost benefits of remote IT support. This type of support reduces overhead allowing for those costs to be allocated more effectively. Remote IT support also provides flexible pricing options, to help businesses manage their budgets more efficiently. This is significantly cheaper than having an on-site IT team or needing on-site IT visits. Remote IT support is said to reduce IT costs by up to 45%. What business owner doesn’t love keeping their money invested in their business?
Disaster Recovery Improvements
A final, yet critical benefit to be covered is disaster recovery support. With remote work becoming more prominent, there is an increase in the risk of a cyberattack, or just an accidental disaster stemming from working at home. According to Forbes, 15% of workers who work in a different city than their company have had their work information stolen. 43% of remote workers also use their own devices rather than company-issued ones. Remote IT support sets up and maintains backup systems to ensure critical data will be recovered quickly in the event of a disaster. In the case of natural disasters or other emergencies, remote IT support ensures that critical systems can continue to function, keeping your business up and running no matter what’s going on. In the last year, 72% of business owners were concerned about the online security of remote work. Don’t be a part of that statistic and be confident in your IT safety.
Here at EZ Micro, our remote IT services strive to help join in your business’s success. Allow our team of experts to assist your company with our flexibility, scalability, cost efficiency, and safety against disasters. If interested in learning more about what EZ Micro can do for your business, fill out the information on the side!